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BAYiQ News & Updates

3 Employee Engagement Ideas to Improve Retention

 

Employee engagement is more than a buzzword; it’s an important aspect of business and it can have positive effects on your auto repair shop. As a workplace philosophy, staff engagement is a management approach that emphasizes the importance of...

Auto Repair Marketing: More Than Cheesy Commercials

 

Auto shops have long relegated their marketing efforts to the kitschy TV spot. We’re sure you know what we mean: a man with a loud voice standing in front of a green screen of his auto repair shop, practically screaming sales at you through the...

Creating a Memorable Customer Service Experience

 

When you are running a tire shop - whether it's a national chain or a neighborhood staple - the details matter. Creating a positive customer service experience for your clientele goes a long way in making them feel good about their purchase,...

Loyalty Programs Examples for Your Auto Shop

 

Designing a loyalty program that positively impacts your customer relationships, encourages them to return to you for future purchases, and adds value to their experience in your auto shop can be a daunting task. It requires a lot of work to...

How to Get the Most Out of Your Auto Shop Management Software

 

In our digital age, we rely on software and digital innovations to help us run our lives and our businesses. The best software will help you manage your product database and track your customer information, ensuring that your day-to-day...

How Technology is Impacting Employee Retention and Management

 

Online labor management software is the future. The increased use of tech in the workplace - across all industries - makes it easier to find, train, and retain talented people for your auto shop. Not sure if you need to invest in a software...

4 Fundamentals of Auto Repair Shop Marketing Success

 

The auto repair shop is an incredibly competitive business. Whether you’re trying to break into the local market, looking to expand your business, or just trying to get your marketing efforts on track, it’s important to stay ahead of the curve...

The Dos and Don’ts of Managing Customer Complaints

 

How your company responds to customer complaints can make or break your business. When handled properly, they can be an opportunity for growth and strengthen the relationship you have with your customer base. On the other hand, doing the wrong...

The Best Rewards Program Your Tire Customers Will Love

 

According to our recent case study, rewards programs increase customer retention and can result into a 25-100% increase in profit for your repair and tire shop. If you aren’t already using a rewards program to keep your customers coming back,...

3 Functions Your Auto Repair Shop Software Needs to Have

 

From managing your product database to helping you track customer information and mapping jobs, a good software can help to automate aspects of your day-to-day business at your auto repair shop and make your team more efficient.

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