Is Texting Still An Effective Strategy for Auto Shop Customers?
Nowadays, there are so many channels that auto shops can use to stay in touch with their customers. That makes it difficult to determine which avenues are truly worth focusing on. One of those many[...]
Tags: auto repair marketing, auto repair software, auto shop management software, auto repair shop, marketing software
4 Elements of A Great Auto Shop Referral Program
Customer referrals are one of the most effective marketing strategies that can elevate your auto shop’s sales. In fact, 20-50% of all purchasing decisions are made by word of mouth. Moreover, people[...]
Tags: customer rewards, customer loyalty, auto repair software, auto shop management software, auto repair shop
4 Ways to Make Your Auto Shop Stand Out
The auto repair shop industry has become saturated in many markets. When smaller to mid-size shops are up against big-name brands, it can be especially hard to stand out. That’s why it takes a[...]
Tags: customer rewards, auto repair marketing, Auto repair invoicing, auto repair software, auto shop management software, auto repair shop, customer loyalty retention
Dealing with Labor Shortages? Here are 4 ways to Keep Your Technicians Engaged.
The auto industry is undergoing one of the greatest labor shortages in modern history. In fact, the United States will be 642,000 auto, collision, and diesel technicians short by the year 2024. [...]
Tags: improve your engagement
Make Sure You Have These 5 Things on Your Auto Shops Website
It’s critical that your auto shop has an online presence–over 70% of consumers research a company online before visiting it or making a purchase. That’s why it’s key that your auto shop develops an[...]
Tags: marketing activities
6 Components of an Effective Auto Shop Marketing Email
If you own an independent auto shop it’s important to have a strong email marketing strategy in place. Email marketing offers an unbelievably high ROI, with a median return of 122%. But like any[...]
Tags: marketing activities
How Can You Tell If You're Meeting Your Auto Shop Customer's Expectations?
According to 61% of retailers, retaining customers is their most significant problem. Meanwhile, increasing customer loyalty by just 5% could boost your average profit per customer anywhere from 25[...]
The Do's and Don'ts of Auto Shop Follow Up Marketing
A large marketing focus for most businesses is acquiring customers–getting them in the door. But that’s just the beginning. Once they leave, it’s your job to make sure they come back. In fact, loyal[...]
Tags: customer satisfaction, automotive marketing, automotive email marketing, marketing activities, automotive customer retention
2022 Customer Service Trends You Can't Ignore
Over the past several years, customer service has gone through an unprecedented shift in countless industries–including automotive repair. Ever since the COVID-19 pandemic started in early 2020, [...]
3 Things Today's Auto Shop Customer Expects
Beyond factors like mask mandates and lockdowns, it’s tempting to assume the COVID-19 pandemic hasn’t had much of an impact on independent auto shops. However, that isn’t quite the case. As the[...]