To Our Valued Clients and Partners:
Thank you for giving BayIQ the opportunity to service you and your businesses. We take our responsibility to you very seriously and want to let you know our planning and thinking around the COVID-19 outbreak.
As the market-leading loyalty rewards platform, independent tire and auto repair dealers and all of our partners rely on us to keep the software up and running. They also depend on our customer success teams, technical support and guidance. Despite the uncertainty of the pandemic, we expect to continue to deliver the same high level of service and outstanding uptime that you have come to depend on. Here’s what we have in place to ensure your success:
Availability of Our Teams
BayIQ has long had the ability to have our employees work from anywhere in the world. While on most days, we work together at BayIQ HQ, all of our employees are equipped to connect with each other, our partners, and our customers in a secure and protected environment while working remotely.
Today we initiated an optional work-from-home protocol, which means that all well employees can choose whether to work in the office or work remotely. Should it be necessary to implement a mandatory work-from-home policy, every BayIQ employee will be able to operate as if they are in the office. The one difference you may notice when interacting with our teams over the phone is the occasional dog bark or doorbell ring.
Availability of Our Platform
Since our platform is fully automated and cloud-based, we have no reason to believe there will be any type of impact on performance or uptime.
We’re Here to Help
As always, we are here to help you. Please contact our support team (support@bayiq.com) and check out our online Help Center if there is anything we can do to support you or answer any questions.
We are grateful to play a role in your company’s success and we remain committed to ensuring that you have all of the tools, technology, and support to ensure we fulfill our purpose in your business. On behalf of the entire team at BayIQ, we wish you, your families, and your employees safety, health, and peace of mind during these challenging and uncertain times.
Best regards,
Jennifer Thronson
CEO