Getting feedback is an important part of being in business, but for many employers, the feedback loop ends with customer satisfaction surveys. While consumer input is, of course, incredibly valuable, it’s not the only kind of survey that you should be conducting.
It’s also important to conduct an employee engagement survey periodically. Checking in with your employees can provide you with crucial data to help you improve work practices, workflow, and the overall culture of your tire shop.
The key is asking the right questions: approaching the survey strategically will allow you to get the most information about of it. If you’re not sure where to start, we’ve compiled the four most important questions you should be asking your team below.
4 Questions to Ask on an Employee Engagement Survey for Your Tire Shop
Do you have a clear understanding of your role and responsibilities?
Job titles shift and employees often take on new responsibilities as they settle into a role. When you check in with your team, it’s important to make sure that they have an understanding of your expectations. The employee engagement survey is also a great time to make sure that you have an understanding of your team’s day-to-day work and know how you can best support them.
Do you believe that the management team values your input?
Research shows that only 21% of employees feel valued at work. Because your employees are the backbone of your tire shop, undervalued employees can quickly become a bigger business problem! Check in with your team about how they feel about their relationship with management. Employees who feel valued and recognized for their hard work are likely to be more engaged, more productive, and to stay with the same company for longer.
What three words would you use to describe our work culture?
The employee engagement survey is your opportunity to understand how your employees view their workplace. Asking this question allows them to provide valuable feedback that you can use to strengthen and improve your culture and better meet your employees’ needs.
Do you have fun at work?
Your team spends a significant portion of their life at work. As an employer, part of your job is to ensure that they feel satisfied, adequately challenged with their tasks, and that they relatively enjoy showing up to your shop every day. This is true for every industry, but especially for the customer-service heavy automobile world.
Employee surveys are an important tool for fighting disengagement and keeping your team functioning in top shape. If you are an HR representative or a small business owner, checking in with employees via an anonymous survey should be a key component of your management strategy.
For more tips about team management, insights into the automobile industry, and other helpful advice, subscribe to our newsletter! We update weekly.