You’re continuously monitoring the health of your auto shop—and all roads ultimately lead to how you can make a significant and positive impact on your bottom line. A solid loyalty and rewards program will do just that. They are a powerful way to connect with your customers, grow sales and attract new business. If you don’t understand the value of a rewards program, you could be missing out on a serious avenue to directly impact to your bottom line.
The math is simple: loyal customers who purchase from your business consistently and repeatedly are more profitable than those who buy once. Repeat customers have a higher lifetime value, and existing customers are easier to re-convert. What does this mean for you? With loyal customers, you can predict a high return on investment.
“There is a big difference between a satisfied customer and a loyal customer.”
– Shep Hyken
It’s critical to develop relationships with customers that keep them coming back again and again. And fostering loyalty isn’t just about a one-time promotion that may get lots of customers through your door. Creating loyal customers means really connecting with them, providing one-of-a-kind service and being sure that you make every single person feel special the moment they enter your auto shop.
“Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution.”
– Rick Tate
So how can you increase customer loyalty and impact your bottom line? With a solid rewards and loyalty program.
Loyalty. That’s one small world that that packs a huge punch.
A rewards program gives customers a reason to return and buy again and again and again. It truly can elevate your entire business.
If you’re searching for solutions that are easy to use, integrate with existing systems, save you time and give you the confidence that you’re getting and keeping clients so that your shop is profitable and your retirement outlook looks bright, all you need to remember is one word: BAYiQ.
Loyalty Program Results with BAYiQ for Repair & Tire Shops
- Annual visits increase by 2.8X
- Visit spend, and in turn revenue, increases by 24%
- On average customers see a 10X return on their investment with BAYiQ
BAYiQ benefits your bottom line big time. BAYiQ:
- Increases number of visits
- Increases new customers
- Increases amount spent at visit
- Wins back lost customers
- Creates brand champions
- Increases the lifetime value of customers
- Boosts that bottom line baby!
The BAYiQ Advantage
We are committed to positively impacting the bottom line for auto & tire shop, and giving shop owners the confidence that their business is profitable and growing. We do this by providing solutions that attract new customers and engage existing customers - increasing visits, yearly spend and lifetime value of customers. These results are possible through our cloud-based data, customer and rewards platform designed exclusively for auto repair and tire shops.
The results are in, and rewards and loyalty programs are the way to go. Whether you have one shop or twenty, or have been in business for 5 years or 30, you can reap the rewards of implementing a loyalty program. Why wait? Act now to increase sales, visits and revenue.
References: http://hospitalitytechnology.edgl.com/news/3-Ways-a-Loyalty-Program-Can-Boost-Diners%E2%80%99-Experiences109786, http://customerthink.com/top-five-ways-customer-service-affects-bottom-line-results/, http://www.primosolutionsllc.com/how-loyalty-affects-the-bottom-line/,