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Customer loyalty

3 Ways to Create Loyal Customers with Your Automotive Repair Shop POS

Posted by BayIQ on April 17, 2020 | 0 Comments

Automotive repair shops rely heavily on customer loyalty to maintain their business. In fact, improving customer retention by just 5% can boost profit by 25% to 95%. Customer retention begins at[...]

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Tags: customer loyalty, automotive repair shop pos

3 Ways to Improve Business Amidst COVID-19

Posted by Jennifer Thronson on March 19, 2020 | 0 Comments

Amidst the COVID-19 news and instability, you might be wondering how this will affect your shop. We have already seen several of our dealers be proactive and we hope some of the information below[...]

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Tags: customer retention, customer loyalty, tips, how to get customers, auto repair marketing, customer satisfaction, auto service marketing, automotive marketing, Service Rewards Program

How Offering Loyalty Rewards Program Improves Customer Retention

Posted by BayIQ on March 14, 2019 | 0 Comments

  You probably know by now that loyalty rewards programs are so much more than a marketing gimmick. They’ve been proven to increase customer retention, which is key since 65% of your tire shop’s[...]

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Tags: customer retention, customer rewards, customer loyalty

One Surprising Way to Improve Customer Retention

Posted by BayIQ on January 25, 2019 | 1 Comment

  It's tempting to think our customers are just that - ours and ours only.  In reality, most repair and tire locations only see about 50% of their customers more than once per year.  Your[...]

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Tags: customer retention, customer rewards, Referral Program, customer loyalty, rewards

Attention Tire Shops: These 6 Things Annoy Your Customers

Posted by BayIQ on December 31, 2018 | 0 Comments

  If you own tire shops, you understand that if you want to have lots of customers raving about your business, you've got to have awesome customer service. But, even when striving to give your[...]

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Tags: customer loyalty, tire shop tips

Customer Rewards Program: The Science Behind How It Works

Posted by BayIQ on March 8, 2018 | 0 Comments

  Today’s consumer is a whole new beast. They are smart, fast, well-informed, and eager to get the most bang for their buck. They also expect an incredibly personalized experience from the[...]

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Tags: customer rewards, customer loyalty, how to get customers

Your 2-Step Recipe to a Customer Referral for Your Shop

Posted by BayIQ on December 21, 2017 | 0 Comments

  We’ve been in the auto industry for some time now and one of the general rules of business is that your shop won’t succeed without customer referrals. The most successful shops have nailed the[...]

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Tags: customer loyalty, customer acquisition

Boost Customer Loyalty and Project Trustworthiness

Posted by BayIQ on November 16, 2017 | 0 Comments

  Here’s the thing: if customers don’t trust you, they don’t buy from you.

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Tags: customer loyalty

4 Steps to Driving the Best Customer Reviews

Posted by BayIQ on September 21, 2017 | 0 Comments

  Have you ever been to a business where your experience was so great, you wanted to share it with the world? Or at least a friend or family member? When you have a positive experience with a[...]

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Tags: customer retention, customer loyalty

How to Save Money with BAYiQ

Posted by BayIQ on July 3, 2017 | 0 Comments

  Your day to day is full to the brim.  From continuously monitoring the financial health of your shop, dealing with management issues, customer service, and keeping and growing a responsible,[...]

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Tags: customer loyalty, how to save money