Customer loyalty
5 Reasons Your Auto Shop Needs a Loyalty Program
While a portion of your marketing efforts should always be geared toward attracting new customers, you must never overlook the importance of converting existing customers into repeat clients. One of[...]
Tags: customer loyalty, auto repair marketing, automotive marketing, auto repair shop, customer loyalty retention
4 Elements of A Great Auto Shop Referral Program
Customer referrals are one of the most effective marketing strategies that can elevate your auto shop’s sales. In fact, 20-50% of all purchasing decisions are made by word of mouth. Moreover, people[...]
Tags: customer rewards, customer loyalty, auto repair software, auto shop management software, auto repair shop
Automotive Loyalty: 4 Marketing Tips to Improve Customer Experience
Whether you are a seasoned shop owner or a veteran, one thing remains constant– loyalty to your shop begins and ends with the customer experience. In fact, 86% of customers are willing to pay more[...]
Tags: customer loyalty
Customer Loyalty and Retention: Best Practices For Auto Repair Shops
Maintaining clients is one of the keys to success for any business owner. In fact, the top 10% of your current client base will spend 3x as much as the average customer, which means that much of your[...]
5 Key Things Customers Look For When Reading Reviews
In this digital age, online reviews have become vital to the success of any business. In fact, for every 10 customers, 9 believe an online review is just as important as a personal recommendation.
Tags: customer loyalty
3 Ways to Create Loyal Customers with Your Automotive Repair Shop POS
Automotive repair shops rely heavily on customer loyalty to maintain their business. In fact, improving customer retention by just 5% can boost profit by 25% to 95%. Customer retention begins at the[...]
3 Ways to Improve Business Amidst COVID-19
Amidst the COVID-19 news and instability, you might be wondering how this will affect your shop. We have already seen several of our dealers be proactive and we hope some of the information below[...]
Tags: customer retention, customer loyalty, tips, how to get customers, auto repair marketing, customer satisfaction, auto service marketing, automotive marketing, Service Rewards Program
How Offering Loyalty Rewards Program Improves Customer Retention
You probably know by now that loyalty rewards programs are so much more than a marketing gimmick. They’ve been proven to increase customer retention, which is key since 65% of your tire shop’s[...]
Tags: customer retention, customer rewards, customer loyalty
One Surprising Way to Improve Customer Retention
It's tempting to think our customers are just that - ours and ours only. In reality, most repair and tire locations only see about 50% of their customers more than once per year. Your customers[...]
Tags: customer retention, customer rewards, Referral Program, customer loyalty, rewards
Attention Tire Shops: These 6 Things Annoy Your Customers
If you own tire shops, you understand that if you want to have lots of customers raving about your business, you've got to have awesome customer service. But, even when striving to give your[...]
Tags: customer loyalty, tire shop tips