Customer satisfaction
Why You Need an Appointment Scheduler for Your Auto Shop
With software, auto shops can automate many daily tasks–SMS marketing, reputation management, and even loyalty programs. One of the most useful auto shop software tools, however, is an appointment[...]
Tags: auto shop success, auto shop operations, customer satisfaction, automotive marketing, auto shop automated texting
The Do's and Don'ts of Auto Shop Follow Up Marketing
A large marketing focus for most businesses is acquiring customers–getting them in the door. But that’s just the beginning. Once they leave, it’s your job to make sure they come back. In fact, loyal[...]
Tags: customer satisfaction, automotive marketing, automotive email marketing, marketing activities, automotive customer retention
3 Ways to Improve Business Amidst COVID-19
Amidst the COVID-19 news and instability, you might be wondering how this will affect your shop. We have already seen several of our dealers be proactive and we hope some of the information below[...]
Tags: customer retention, customer loyalty, tips, how to get customers, auto repair marketing, customer satisfaction, auto service marketing, automotive marketing, Service Rewards Program
How to Expertly Manage Customer Expectations
Do you know what your customers expect from you and your tire shop, and are you doing everything you can to manage these expectations? In this week’s blog post, we are examining how to set, meet, and[...]
Tags: customer satisfaction
How Customer Retention Programs Really Work
Customer retention refers to the actions that a company takes to increase the number of repeat customers and reduce the number of one-time shoppers. The goal of customer retention programs is to[...]
Tags: customer satisfaction
How to Create a Memorable Customer Service Experience
When you are running a tire shop - whether it's a national chain or a neighborhood staple - the details matter. Creating a positive customer service experience for your clientele goes a long way in[...]
The Dos and Don’ts of Managing Customer Complaints
How your company responds to customer complaints can make or break your business. When handled properly, they can be an opportunity for growth and strengthen the relationship you have with your[...]
Tags: customer satisfaction
How to Build a Customer Satisfaction Survey
Congratulations, you did it! You successfully marketed your auto shop’s services to your key audiences, and a valued customer has chosen to come to you with their repair needs. Nice work! [...]
Tags: customer satisfaction
Auto Repair Shops and the Important Trust Factor
Being a player in the auto shop industry, you’re facing a pretty significant challenge. What we like to refer to as “The Trust Challenge”. While you may already know there is some mistrust when[...]
Increase Customer Satisfaction by Avoiding These 3 Things
Are you seeing lower-than-desired customer satisfaction levels? Or maybe you’re seeking new ways to set yourself apart from the competition by enhancing customer satisfaction?
Tags: customer satisfaction