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Customer satisfaction

Why You Need an Appointment Scheduler for Your Auto Shop

Posted by BayIQ on November 29, 2022 | 0 Comments

With software, auto shops can automate many daily tasks–SMS marketing, reputation management, and even loyalty programs. One of the most useful auto shop software tools, however, is an appointment[...]

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Tags: auto shop success, auto shop operations, customer satisfaction, automotive marketing, auto shop automated texting

The Do's and Don'ts of Auto Shop Follow Up Marketing

Posted by BayIQ on March 17, 2022 | 0 Comments

A large marketing focus for most businesses is acquiring customers–getting them in the door. But that’s just the beginning. Once they leave, it’s your job to make sure they come back. In fact, loyal[...]

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Tags: customer satisfaction, automotive marketing, automotive email marketing, marketing activities, automotive customer retention

3 Ways to Improve Business Amidst COVID-19

Posted by Jennifer Thronson on March 19, 2020 | 0 Comments

Amidst the COVID-19 news and instability, you might be wondering how this will affect your shop. We have already seen several of our dealers be proactive and we hope some of the information below[...]

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Tags: customer retention, customer loyalty, tips, how to get customers, auto repair marketing, customer satisfaction, auto service marketing, automotive marketing, Service Rewards Program

How to Expertly Manage Customer Expectations

Posted by BayIQ on August 17, 2018 | 0 Comments

Do you know what your customers expect from you and your tire shop, and are you doing everything you can to manage these expectations? In this week’s blog post, we are examining how to set, meet, and[...]

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Tags: customer satisfaction

How Customer Retention Programs Really Work

Posted by BayIQ on July 19, 2018 | 0 Comments

Customer retention refers to the actions that a company takes to increase the number of repeat customers and reduce the number of one-time shoppers. The goal of customer retention programs is to[...]

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Tags: customer satisfaction

How to Create a Memorable Customer Service Experience

Posted by BayIQ on June 28, 2018 | 0 Comments

When you are running a tire shop - whether it's a national chain or a neighborhood staple - the details matter. Creating a positive customer service experience for your clientele goes a long way in[...]

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Tags: tire shop tips, customer satisfaction

The Dos and Don’ts of Managing Customer Complaints

Posted by BayIQ on May 24, 2018 | 0 Comments

How your company responds to customer complaints can make or break your business. When handled properly, they can be an opportunity for growth and strengthen the relationship you have with your[...]

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Tags: customer satisfaction

How to Build a Customer Satisfaction Survey

Posted by BayIQ on February 12, 2018 | 0 Comments

Congratulations, you did it! You successfully marketed your auto shop’s services to your key audiences, and a valued customer has chosen to come to you with their repair needs. Nice work! [...]

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Tags: customer satisfaction

Auto Repair Shops and the Important Trust Factor

Posted by BayIQ on January 11, 2018 | 0 Comments

Being a player in the auto shop industry, you’re facing a pretty significant challenge. What we like to refer to as “The Trust Challenge”. While you may already know there is some mistrust when[...]

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Tags: how to get customers, customer satisfaction

Increase Customer Satisfaction by Avoiding These 3 Things

Posted by BayIQ on January 4, 2018 | 0 Comments

Are you seeing lower-than-desired customer satisfaction levels? Or maybe you’re seeking new ways to set yourself apart from the competition by enhancing customer satisfaction?

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Tags: customer satisfaction