---
title: Blog | Tire and Auto Shop Markeing | BayIQ | customer retention
description: customer retention | For the latest on industry news and updates to grow your tire and auto business, checkout BayIQ's blog.
---
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[](https://bayiq.com/)
- [FEATURES](https://bayiq.com/features/)
- [INTEGRATIONS](https://bayiq.com/integrations/)
- [About](https://bayiq.com/about)
- [Support](https://support.bayiq.com/hc/en-us)
- [Careers](https://bayiq.com/careers)
- [Contact](https://bayiq.com/contact-us/)
- [Blog](https://blog.bayiq.com/)
- [Request a Demo](https://bayiq.com/request-demo/)
# Customer retention
[](https://blog.bayiq.com/implement-an-effective-loyalty-program)
## [How to Implement an Effective Loyalty Program for Auto Repair Shops](https://blog.bayiq.com/implement-an-effective-loyalty-program)
Posted by [BayIQ](https://blog.bayiq.com/author/bayiq) on June 12, 2023 | [0 Comments](https://blog.bayiq.com/implement-an-effective-loyalty-program#comments-listing)
Building customer loyalty is vital to your auto repair shop's long-term success. In fact, across industries returning customers spend 67% more than customers new to your business. Therefore,\[...\]
[Read More](https://blog.bayiq.com/implement-an-effective-loyalty-program)
Tags: [customer retention](https://blog.bayiq.com/topic/customer-retention), [customer loyalty](https://blog.bayiq.com/topic/customer-loyalty), [auto repair marketing](https://blog.bayiq.com/topic/auto-repair-marketing)
[](https://blog.bayiq.com/how-to-encourage-online-customer-reviews)
## [How to Encourage Online Customer Reviews](https://blog.bayiq.com/how-to-encourage-online-customer-reviews)
Posted by [BayIQ](https://blog.bayiq.com/author/bayiq) on December 21, 2022 | [0 Comments](https://blog.bayiq.com/how-to-encourage-online-customer-reviews#comments-listing)
Before purchasing a service, a plurality of customers will read online reviews. One study finds that as much as 93% of people will read online reviews before completing a transaction, making it\[...\]
[Read More](https://blog.bayiq.com/how-to-encourage-online-customer-reviews)
Tags: [customer retention](https://blog.bayiq.com/topic/customer-retention), [automotive repair shop reviews](https://blog.bayiq.com/topic/automotive-repair-shop-reviews), [automotive customer retention](https://blog.bayiq.com/topic/automotive-customer-retention)
[](https://blog.bayiq.com/ways-to-increase-auto-shop-customer-retention)
## [4 Ways to Increase Auto Shop Customer Retention](https://blog.bayiq.com/ways-to-increase-auto-shop-customer-retention)
Posted by [BayIQ](https://blog.bayiq.com/author/bayiq) on October 1, 2022 | [0 Comments](https://blog.bayiq.com/ways-to-increase-auto-shop-customer-retention#comments-listing)
Chances are that you have heard the old adage that it is cheaper to keep a customer than to gain a new one. Even for auto shops, customer retention is a big deal. After all, a loyal customer tends to\[...\]
[Read More](https://blog.bayiq.com/ways-to-increase-auto-shop-customer-retention)
Tags: [customer retention](https://blog.bayiq.com/topic/customer-retention), [auto repair marketing](https://blog.bayiq.com/topic/auto-repair-marketing), [auto repair shop](https://blog.bayiq.com/topic/auto-repair-shop)
[](https://blog.bayiq.com/customer-loyalty-and-retention-for-auto-repair-shops)
## [Customer Loyalty and Retention: Best Practices For Auto Repair Shops](https://blog.bayiq.com/customer-loyalty-and-retention-for-auto-repair-shops)
Posted by [BayIQ](https://blog.bayiq.com/author/bayiq) on November 3, 2020 | [0 Comments](https://blog.bayiq.com/customer-loyalty-and-retention-for-auto-repair-shops#comments-listing)
Maintaining clients is one of the keys to success for any business owner. In fact, the top 10% of your current client base will spend 3x as much as the average customer, which means that much of your\[...\]
[Read More](https://blog.bayiq.com/customer-loyalty-and-retention-for-auto-repair-shops)
Tags: [customer retention](https://blog.bayiq.com/topic/customer-retention), [customer loyalty](https://blog.bayiq.com/topic/customer-loyalty)
[](https://blog.bayiq.com/3-ways-to-improve-business-amidst-covid19)
## [3 Ways to Improve Business Amidst COVID-19](https://blog.bayiq.com/3-ways-to-improve-business-amidst-covid19)
Posted by [Jennifer Thronson](https://blog.bayiq.com/author/jennifer-thronson) on March 19, 2020 | [0 Comments](https://blog.bayiq.com/3-ways-to-improve-business-amidst-covid19#comments-listing)
Amidst the COVID-19 news and instability, you might be wondering how this will affect your shop. We have already seen several of our dealers be proactive and we hope some of the information below\[...\]
[Read More](https://blog.bayiq.com/3-ways-to-improve-business-amidst-covid19)
Tags: [customer retention](https://blog.bayiq.com/topic/customer-retention), [customer loyalty](https://blog.bayiq.com/topic/customer-loyalty), [tips](https://blog.bayiq.com/topic/tips), [how to get customers](https://blog.bayiq.com/topic/how-to-get-customers), [auto repair marketing](https://blog.bayiq.com/topic/auto-repair-marketing), [customer satisfaction](https://blog.bayiq.com/topic/customer-satisfaction), [auto service marketing](https://blog.bayiq.com/topic/auto-service-marketing), [automotive marketing](https://blog.bayiq.com/topic/automotive-marketing), [Service Rewards Program](https://blog.bayiq.com/topic/service-rewards-program)
[](https://blog.bayiq.com/unique-loyalty-rewards-program)
## [How Offering Loyalty Rewards Program Improves Customer Retention](https://blog.bayiq.com/unique-loyalty-rewards-program)
Posted by [BayIQ](https://blog.bayiq.com/author/bayiq) on March 14, 2019 | [0 Comments](https://blog.bayiq.com/unique-loyalty-rewards-program#comments-listing)
You probably know by now that loyalty rewards programs are so much more than a marketing gimmick. They’ve been proven to increase customer retention, which is key since 65% of your tire shop’s\[...\]
[Read More](https://blog.bayiq.com/unique-loyalty-rewards-program)
Tags: [customer retention](https://blog.bayiq.com/topic/customer-retention), [customer rewards](https://blog.bayiq.com/topic/customer-rewards), [customer loyalty](https://blog.bayiq.com/topic/customer-loyalty)
[](https://blog.bayiq.com/customer-retention-rewards)
## [One Surprising Way to Improve Customer Retention](https://blog.bayiq.com/customer-retention-rewards)
Posted by [BayIQ](https://blog.bayiq.com/author/bayiq) on January 25, 2019 | [1 Comment](https://blog.bayiq.com/customer-retention-rewards#comments-listing)
It's tempting to think our customers are just that - ours and ours only. In reality, most repair and tire locations only see about 50% of their customers more than once per year. Your customers\[...\]
[Read More](https://blog.bayiq.com/customer-retention-rewards)
Tags: [customer retention](https://blog.bayiq.com/topic/customer-retention), [customer rewards](https://blog.bayiq.com/topic/customer-rewards), [Referral Program](https://blog.bayiq.com/topic/referral-program), [customer loyalty](https://blog.bayiq.com/topic/customer-loyalty), [rewards](https://blog.bayiq.com/topic/rewards)
[](https://blog.bayiq.com/build-trust-auto-repair-shop)
## [How to Build Trust in Your Auto Repair Shop](https://blog.bayiq.com/build-trust-auto-repair-shop)
Posted by [BayIQ](https://blog.bayiq.com/author/bayiq) on October 26, 2018 | [0 Comments](https://blog.bayiq.com/build-trust-auto-repair-shop#comments-listing)
Are you worried about how your auto repair shop is being interpreted by the community you serve? Do you wonder if people’s negative assumptions about the automobile world are negatively impacting\[...\]
[Read More](https://blog.bayiq.com/build-trust-auto-repair-shop)
Tags: [customer retention](https://blog.bayiq.com/topic/customer-retention)
[](https://blog.bayiq.com/how-bayiq-can-deliver-results-with-personalized-postcards)
## [How BAYiQ Can Deliver Results with Personalized Postcards](https://blog.bayiq.com/how-bayiq-can-deliver-results-with-personalized-postcards)
Posted by [BayIQ](https://blog.bayiq.com/author/bayiq) on December 14, 2017 | [0 Comments](https://blog.bayiq.com/how-bayiq-can-deliver-results-with-personalized-postcards#comments-listing)
BAYiQ is proud to offer a proven method that maximizes your marketing and advertising dollars to deliver results! Getting email addresses for your customers can be a challenging task. Most shops\[...\]
[Read More](https://blog.bayiq.com/how-bayiq-can-deliver-results-with-personalized-postcards)
Tags: [customer retention](https://blog.bayiq.com/topic/customer-retention), [BAYiQ](https://blog.bayiq.com/topic/bayiq)
[](https://blog.bayiq.com/3-tips-on-connecting-with-people)
## [3 Tips On Connecting With People So You’re Not a Robot](https://blog.bayiq.com/3-tips-on-connecting-with-people)
Posted by [BayIQ](https://blog.bayiq.com/author/bayiq) on October 26, 2017 | [1 Comment](https://blog.bayiq.com/3-tips-on-connecting-with-people#comments-listing)
We recently conducted interviews with BAYiQ shops to see what drives their success and how important connecting with people really is. We asked one shop manager if he could share one tip with newer\[...\]
[Read More](https://blog.bayiq.com/3-tips-on-connecting-with-people)
Tags: [customer retention](https://blog.bayiq.com/topic/customer-retention)
[All posts](https://blog.bayiq.com/all) [Next](https://blog.bayiq.com/topic/customer-retention/page/2)
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- [auto repair marketing (48)](https://blog.bayiq.com/topic/auto-repair-marketing)
- [auto shop success (23)](https://blog.bayiq.com/topic/auto-shop-success)
- [customer loyalty (19)](https://blog.bayiq.com/topic/customer-loyalty)
- [automotive marketing (17)](https://blog.bayiq.com/topic/automotive-marketing)
- [auto repair shop (16)](https://blog.bayiq.com/topic/auto-repair-shop)
- [auto repair software (13)](https://blog.bayiq.com/topic/auto-repair-software)
- [customer retention (13)](https://blog.bayiq.com/topic/customer-retention)
- [tire shop tips (13)](https://blog.bayiq.com/topic/tire-shop-tips)
- [customer rewards (11)](https://blog.bayiq.com/topic/customer-rewards)
- [auto service marketing (10)](https://blog.bayiq.com/topic/auto-service-marketing)
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