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Customer retention

How Offering Loyalty Rewards Program Improves Customer Retention

Posted by BayIQ on March 14, 2019 | 0 Comments

  You probably know by now that loyalty rewards programs are so much more than a marketing gimmick. They’ve been proven to increase customer retention, which is key since 65% of your tire shop’s[...]

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Tags: customer retention, customer rewards, customer loyalty

One Surprising Way to Improve Customer Retention

Posted by BayIQ on January 25, 2019 | 1 Comment

  It's tempting to think our customers are just that - ours and ours only.  In reality, most repair and tire locations only see about 50% of their customers more than once per year.  Your[...]

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Tags: customer retention, customer rewards, Referral Program, customer loyalty, rewards

How to Build Trust in Your Auto Repair Shop

Posted by BayIQ on October 26, 2018 | 0 Comments

  Are you worried about how your auto repair shop is being interpreted by the community you serve? Do you wonder if people’s negative assumptions about the automobile world are negatively[...]

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Tags: customer retention

How BAYiQ Can Deliver Results with Personalized Postcards

Posted by BayIQ on December 14, 2017 | 0 Comments

  BAYiQ is proud to offer a proven method that maximizes your marketing and advertising dollars to deliver results! Getting email addresses for your customers can be a challenging task. Most shops[...]

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Tags: customer retention, BAYiQ

3 Tips On Connecting With People So You’re Not a Robot

Posted by BayIQ on October 26, 2017 | 1 Comment

  We recently conducted interviews with BAYiQ shops to see what drives their success and how important connecting with people really is. We asked one shop manager if he could share one tip with[...]

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Tags: customer retention

4 Steps to Driving the Best Customer Reviews

Posted by BayIQ on September 21, 2017 | 0 Comments

  Have you ever been to a business where your experience was so great, you wanted to share it with the world? Or at least a friend or family member? When you have a positive experience with a[...]

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Tags: customer retention, customer loyalty

Customer Satisfaction: The Ultimate Auto Shop Success Additions You Need Now

Posted by BayIQ on August 24, 2017 | 0 Comments

  Running an auto shop?  You’ve got tons on your plate.  But no matter how busy you are, you’re probably always spinning your wheels trying to find ways to increase your bottom line, gain a solid[...]

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Tags: customer retention, auto shop success

5 Steps to Handling Customer Complaints Like a Champ

Posted by BayIQ on July 28, 2017 | 0 Comments

  Customer complaints suck.  But if you’ve been in business for a while, by now you realize that they’re just part of the job.  At some point, it’s inevitable that you’ll have to deal with an[...]

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Tags: customer retention, auto shop success