Customer loyalty
One Surprising Way to Improve Customer Retention
It's tempting to think our customers are just that - ours and ours only. In reality, most repair and tire locations only see about 50% of their customers more than once per year. Your customers[...]
Tags: customer retention, customer rewards, Referral Program, customer loyalty, rewards
Attention Tire Shops: These 6 Things Annoy Your Customers
If you own tire shops, you understand that if you want to have lots of customers raving about your business, you've got to have awesome customer service. But, even when striving to give your[...]
Tags: customer loyalty, tire shop tips
Customer Rewards Program: The Science Behind How It Works
Today’s consumer is a whole new beast. They are smart, fast, well-informed, and eager to get the most bang for their buck. They also expect an incredibly personalized experience from the businesses[...]
Tags: customer rewards, customer loyalty, how to get customers
Your 2-Step Recipe to a Customer Referral for Your Shop
We’ve been in the auto industry for some time now and one of the general rules of business is that your shop won’t succeed without customer referrals. The most successful shops have nailed the[...]
Boost Customer Loyalty and Project Trustworthiness
Here’s the thing: if customers don’t trust you, they don’t buy from you.
Tags: customer loyalty
4 Steps to Driving the Best Customer Reviews
Have you ever been to a business where your experience was so great, you wanted to share it with the world? Or at least a friend or family member? When you have a positive experience with a[...]
How to Save Money with BAYiQ
Your day to day is full to the brim. From continuously monitoring the financial health of your shop, dealing with management issues, customer service, and keeping and growing a responsible,[...]
Reward Program Results Impact Your Auto Shop’s Bottom Line
You’re continuously monitoring the health of your auto shop—and all roads ultimately lead to how you can make a significant and positive impact on your bottom line. A solid loyalty and rewards[...]
Tags: customer rewards, customer loyalty