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Customer loyalty

One Surprising Way to Improve Customer Retention

Posted by BayIQ on January 25, 2019 | 1 Comment

It's tempting to think our customers are just that - ours and ours only. In reality, most repair and tire locations only see about 50% of their customers more than once per year. Your customers[...]

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Tags: customer retention, customer rewards, Referral Program, customer loyalty, rewards

Attention Tire Shops: These 6 Things Annoy Your Customers

Posted by BayIQ on December 31, 2018 | 0 Comments

If you own tire shops, you understand that if you want to have lots of customers raving about your business, you've got to have awesome customer service. But, even when striving to give your[...]

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Tags: customer loyalty, tire shop tips

Customer Rewards Program: The Science Behind How It Works

Posted by BayIQ on March 8, 2018 | 0 Comments

Today’s consumer is a whole new beast. They are smart, fast, well-informed, and eager to get the most bang for their buck. They also expect an incredibly personalized experience from the businesses[...]

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Tags: customer rewards, customer loyalty, how to get customers

Your 2-Step Recipe to a Customer Referral for Your Shop

Posted by BayIQ on December 21, 2017 | 0 Comments

We’ve been in the auto industry for some time now and one of the general rules of business is that your shop won’t succeed without customer referrals. The most successful shops have nailed the[...]

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Tags: customer loyalty, customer acquisition

Boost Customer Loyalty and Project Trustworthiness

Posted by BayIQ on November 16, 2017 | 0 Comments

Here’s the thing: if customers don’t trust you, they don’t buy from you.

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Tags: customer loyalty

4 Steps to Driving the Best Customer Reviews

Posted by BayIQ on September 21, 2017 | 0 Comments

Have you ever been to a business where your experience was so great, you wanted to share it with the world? Or at least a friend or family member? When you have a positive experience with a[...]

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Tags: customer retention, customer loyalty

How to Save Money with BAYiQ

Posted by BayIQ on July 3, 2017 | 0 Comments

Your day to day is full to the brim. From continuously monitoring the financial health of your shop, dealing with management issues, customer service, and keeping and growing a responsible,[...]

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Tags: customer loyalty, how to save money

Reward Program Results Impact Your Auto Shop’s Bottom Line

Posted by BayIQ on June 22, 2017 | 0 Comments

You’re continuously monitoring the health of your auto shop—and all roads ultimately lead to how you can make a significant and positive impact on your bottom line. A solid loyalty and rewards[...]

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Tags: customer rewards, customer loyalty