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BayIQ Blog

How to Expertly Manage Customer Expectations

Do you know what your customers expect from you and your tire shop, and are you doing everything you can to manage these expectations? In this week’s blog post, we are examining how to set, meet, and exceed customer expectations.

Take Your Shop Online With Auto Service Marketing

 

Should you be incorporating digital into your auto service marketing strategy? All signs point to yes--here’s what you need to know:

Auto Repair Shop Management Software That Will Change How You Do Business

 

In the digital world we live in, we rely on software and digital innovations to help us run our lives and our businesses. The best software will help you manage your product database and track your customer information, ensuring that your...

How Customer Retention Programs Really Work

 

Customer retention refers to the actions that a company takes to increase the number of repeat customers and reduce the number of one-time shoppers. The goal of customer retention programs is to help companies retain as many clients as possible...

3 Employee Engagement Ideas to Improve Retention

 

Employee engagement is more than a buzzword; it’s an important aspect of business and it can have positive effects on your auto repair shop. As a workplace philosophy, staff engagement is a management approach that emphasizes the importance of...

Auto Repair Marketing: More Than Cheesy Commercials

 

Auto shops have long relegated their marketing efforts to the kitschy TV spot. We’re sure you know what we mean: a man with a loud voice standing in front of a green screen of his auto repair shop, practically screaming sales at you through the...

How to Create a Memorable Customer Service Experience

 

When you are running a tire shop - whether it's a national chain or a neighborhood staple - the details matter. Creating a positive customer service experience for your clientele goes a long way in making them feel good about their purchase,...

Loyalty Programs Examples for Your Auto Shop

 

Designing a loyalty program that positively impacts your customer relationships, encourages them to return to you for future purchases, and adds value to their experience in your auto shop can be a daunting task. It requires a lot of work to...

How to Get the Most Out of Your Auto Shop Management Software

 

In our digital age, we rely on software and digital innovations to help us run our lives and our businesses. The best software will help you manage your product database and track your customer information, ensuring that your day-to-day...

How Technology is Impacting Employee Retention and Management

 

Online labor management software is the future. The increased use of tech in the workplace - across all industries - makes it easier to find, train, and retain talented people for your auto shop. Not sure if you need to invest in a software...

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