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BayIQ Blog

The latest news and thinking to grow your tire & service shops

How to Create a Memorable Customer Service Experience

Posted by BayIQ on June 28, 2018 | 0 Comments

  When you are running a tire shop - whether it's a national chain or a neighborhood staple - the details matter. Creating a positive customer service experience for your clientele goes a long way[...]

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Tags: tire shop tips, customer satisfaction

Loyalty Programs Examples for Your Auto Shop

Posted by BayIQ on June 21, 2018 | 0 Comments

  Designing a loyalty program that positively impacts your customer relationships, encourages them to return to you for future purchases, and adds value to their experience in your auto shop can[...]

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Tags: auto shop success, tire shop tips

How to Get the Most Out of Your Auto Shop Management Software

Posted by BayIQ on June 14, 2018 | 0 Comments

  In our digital age, we rely on software and digital innovations to help us run our lives and our businesses. The best software will help you manage your product database and track your customer[...]

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Tags: integrations

How Technology is Impacting Employee Retention and Management

Posted by BayIQ on June 7, 2018 | 0 Comments

  Online labor management software is the future. The increased use of tech in the workplace - across all industries - makes it easier to find, train, and retain talented people for your auto[...]

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Tags: hiring tips

4 Fundamentals of Auto Repair Shop Marketing Success

Posted by BayIQ on May 31, 2018 | 0 Comments

  The auto repair shop is an incredibly competitive business. Whether you’re trying to break into the local market, looking to expand your business, or just trying to get your marketing efforts on[...]

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Tags: auto repair marketing

The Dos and Don’ts of Managing Customer Complaints

Posted by BayIQ on May 24, 2018 | 0 Comments

  How your company responds to customer complaints can make or break your business. When handled properly, they can be an opportunity for growth and strengthen the relationship you have with your[...]

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Tags: customer satisfaction

3 Functions Your Auto Repair Shop Software Needs to Have

Posted by BayIQ on May 11, 2018 | 0 Comments

  From managing your product database to helping you track customer information and mapping jobs, a good software can help to automate aspects of your day-to-day business at your auto repair shop[...]

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Tags: auto shop success

Everything You Need to Be Doing with Your Auto Shop Marketing

Posted by BayIQ on April 30, 2018 | 0 Comments

  Not sure if your auto shop’s marketing is on the right track? When you’re running a small business, it can be difficult to make sure that you’re executing your marketing at the best possible[...]

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Tags: tips, auto repair marketing

How to Provide Customer Value in the Auto Industry

Posted by BayIQ on April 19, 2018 | 0 Comments

  Depending on the industry, customer value can take on a variety of meanings. In its broadest sense, customer value refers to how the customer perceives the value of product attributes, attribute[...]

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Tags: how to get customers

The 3 Best Loyalty Programs Your Tire Shop Can Adopt

Posted by BayIQ on April 12, 2018 | 0 Comments

  It can be easy to neglect your loyalty program, if you have bothered to create one at all. Especially in the auto industry, many small shops tend to overlook the necessity of a loyalty[...]

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